Build your AI phone assistant

Welcome to CallSupport.ai! This documentation will help you get started with setting up your account, creating your AI phone agent, exploring the dashboard, and provide you all option to receive help.

Step 1: Create your account

Go to the signup page, enter your name, email address and password or sign in with Google.

Step 2: Create your first AI phone assistant

1. Navigate to "Assistants" tab

2. Click on "Create an Assistant"

3. Choose a template to get started

Step 3: Adjust the instruction of you assistant

1. Enter name of your assistant

2. Select the voice

3. Select the language

4. Select instruction templates to start, you can also add a prompt for knowledge base

5. Test your agent by clicking "Start Test"

Step 4: Connect your phone number

You can buy a new phone number or simply import Twilio phone number.

Functionality to buy phone numbers is only available for the US and Canada. For phone numbers from other regions, please use the Import Phone Numbers feature.

Add payment method

Before buying a phone number, you need to add a payment method to your account

1. Go to the “Settings” tab and click “Billing”

2. Click on "Add payment" and add your card details

Option 1: Buy phone number

1. Navigate to "Phone Numbers" tab

2. Click on "Buy Number"

3. Select "Country" and write "Area code" then click on "Fetch Numbers"

4. Select phone number from dropdown

5. Click on "Buy number"

Adding a number costs $2.00 per month

Option 2: Import number

1. Navigate to "Phone Numbers" tab

2. Click on "Import Number"

3. Add "Custom Twilio Phone Number", "Twilio Account SID", "Twilio Auth Token" and "Label" for your phone number

4. Click on "Import from Twilio", this will import the phone number from Twilio

Select assistant for inbound and outbound calls

Once you buy or import a phone number, link it with AI assistant for getting inbound and outbound calls

1. Select agent for Inbound calls from dropdown

2. Enter phone number including the country code (e.g., [phone])

3. Select agent for outbound call from dropdown

4. Click on "Outbound Call" to test it

🎉 Congratulations! Your assistant is now live and can:

• Receive incoming calls

• Make outbound calls

• Handle natural conversations

• Process requests 24/7